OATS Aquatics, LLC
Effective Date: November 11, 2026
1. Overview
At OATS Aquatics, LLC, we want our customers to be satisfied with their purchases. We accept eligible returns of the Triple S – Skimmer Stopper Solution within 30 calendar days of delivery.
To qualify for a standard return, the product must be unused, uninstalled, and in its original condition, with all three components included.
2. Return Eligibility
To be eligible for a return:
- The return must be requested within 30 calendar days of delivery.The product must be unused and uninstalled.
- All original components must be included.
- The product must be returned in its original packaging or packaging that adequately protects it during shipping.
- Proof of purchase, such as an order number or receipt, must be provided.
Products showing signs of installation, use, modification, or customer-caused damage are not eligible for a standard return.
These restrictions do not limit any rights customers may have under applicable law.
3. How to Request a Return
To initiate a return, email oatsaquatics@gmail.com with:
- Your full name
- Your order number
- The date of purchase
- The reason for the return
Please wait for return instructions before shipping your product.
Do not send merchandise back without first contacting OATS Aquatics, LLC.
4. Return Shipping
For standard returns involving unwanted or incorrectly ordered merchandise, customers are responsible for return shipping costs.
Original shipping charges are nonrefundable, except where required by law or when the return results from an error by OATS Aquatics, LLC.
We recommend using a shipping service with tracking. Customers are responsible for ensuring returned merchandise is adequately packaged.
If we shipped the wrong product or the product arrived damaged or defective, contact us so we can arrange an appropriate resolution, including return shipping when necessary.
5. Refunds
Once your return is received, we will inspect the product to confirm that it meets our return eligibility requirements.
If approved, the refund will be issued to the original payment method.
Approved refunds will generally be initiated within five business days after inspection. The time required for the credit to appear depends on your bank or payment provider.
For eligible standard returns, refunds cover the product purchase price and any applicable tax on the refunded amount. Original shipping charges are excluded unless otherwise required.
6. Damaged, Defective, or Incorrect Products
If your Triple S arrives damaged, defective, or incorrect, please contact us at oatsaquatics@gmail.com as soon as possible.
Include your order number, a description of the issue, and photographs when available.
We will review the situation and arrange an appropriate resolution, which may include a replacement, refund, or other remedy.
Claims involving damaged, defective, or incorrect merchandise will be handled in accordance with applicable consumer protection laws.
7. Exchanges
We do not offer automatic exchanges.
If you receive a damaged or defective product, contact us to discuss replacement options.
For standard returns, customers may return an eligible unused product for a refund and place a separate order.
8. Cancellations
To request cancellation, contact oatsaquatics@gmail.com as soon as possible.
Orders that have not yet shipped may be eligible for cancellation and a full refund.
Once an order has shipped, the standard return procedures apply.
9. Contact Information
OATS Aquatics, LLC
Email: oatsaquatics@gmail.com
Website: https://oatsaquatics.com
For questions regarding returns, refunds, or damaged merchandise, please contact us before sending any product back.